Refund & Cancellation Policy
Last updated: August 4, 2026
You can cancel yourself at any time, and we would rather give a refund than keep money from someone who is not using the platform. Here are the details.
This document is a draft prepared for review. It must be reviewed by a qualified attorney in [GOVERNING JURISDICTION] before launch.
1. How to cancel
Cancelling takes less than a minute and never requires an email to us:
- Sign in and open your account settings, or the Memberships page.
- Select Manage membership — this opens the secure billing portal.
- Choose Cancel subscription and confirm.
You will receive a confirmation email from our payment processor. If you cannot access the portal, email us and we will cancel it for you.
2. When access ends
Cancelling stops all future charges immediately. Your paid access continues until the end of the billing period you have already paid for, then the account reverts to the free Basic plan. Your progress, favourites and library history are kept, so you can resubscribe later and continue where you left off.
3. Refund window
- New subscribers: a full refund of your first payment within 30 days of that first charge.
- Renewal charges: a full refund within 7 days of the charge, provided you have not used the platform materially in that period.
- Accidental duplicate charges: refunded in full at any time.
- Statutory consumer rights (for example EU/UK withdrawal rights) apply in addition to this policy and are never reduced by it.
4. How to request a refund
Email pianogoacademy@gmail.com with the subject line "Refund request", the email address on the account and the date of the charge. We reply within 1 business day.
Approved refunds are returned to the original payment method. Your bank usually shows the funds within 5–10 business days.
5. What is not refundable
- Billing periods that ended more than 30 days ago, other than where the law requires otherwise.
- Accounts closed for a breach of the Terms of Service, such as sharing credentials or redistributing licensed material.
- Partial months after a mid-cycle cancellation — access continues instead until the period ends.
- The free Basic plan, which is never charged.
6. Chargebacks
Please contact us before opening a dispute with your bank — we almost always resolve things faster. Accounts with an open chargeback may be suspended until it is settled.